Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Jacktop’s online casino and related services. They explain the legal relationship between you and us, and the obligations we each accept when you register an account, play games, claim promotions or use any part of the site. By creating an account you confirm that you have read, understood and agree to these terms and any additional rules displayed in specific areas of the site.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household, IP address or device unless we expressly agree otherwise. Do not share login details and notify us immediately of any unauthorised access. We may suspend or close accounts where we suspect fraud, abuse, multiple accounts or breaches of these terms.

Verification and checks

We may ask for identity and address documents to verify your account before allowing deposits, play or withdrawals. Verification documents should be genuine and complete. We will also carry out risk and anti-money‑laundering checks where necessary; payouts may be delayed until checks are satisfactorily completed.

Account limits

You may set personal deposit, wager or loss limits via your account tools or request assistance from support. We may also apply temporary or permanent limits for security, regulatory or account‑management reasons.

Eligibility requirements

To use our services you must be at least 18 years old and able to form a binding contract under the laws of your country of residence. You must not register or play from jurisdictions where online gambling is prohibited. By registering you confirm that all personal information supplied is true and complete.

Acceptable platform use

Use the site lawfully and in good faith. Prohibited behaviour includes cheating, collusion, using bots, chargebacks, exploiting technical errors and attempting to manipulate promotional terms. We reserve the right to void bets, confiscate winnings and close accounts where prohibited conduct is detected.

General bonus and promotion rules

Promotions are subject to separate terms which form part of these T&Cs. Bonuses may carry wagering requirements, maximum bet limits while wagering, eligible games and time limits. Only one welcome bonus per person, household or address applies unless stated otherwise. We may withhold, revoke or reclaim promotional funds in cases of abuse or breach of these rules.

Deposits and withdrawals

Deposit methods, minimums and processing times are displayed in the cashier. Withdrawals are subject to verification and may require the same payment method that was used to deposit. We apply internal checks to prevent fraud and money‑laundering and may request additional documentation. Withdrawal limits may apply according to account status and applicable terms.

Dispute resolution

If you have a dispute with us contact support first so we can investigate. We aim to resolve issues promptly and fairly. If a satisfactory outcome cannot be reached, details of escalation routes will be provided in accordance with the laws relevant to your account and these terms.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in our services, legal requirements or operating practices. Material changes will be notified on the site or by email. Continued use of the service after changes have been published indicates acceptance of the revised terms.

For support contact our team by live chat on the site or email [email protected].