Jacktop Casino Privacy Policy

This Privacy Policy describes how Jacktop collects, uses and protects personal information when you use our site and services. We take your privacy seriously and explain below what data we gather, how it is processed, who we may share it with and the choices you have about your information.

Types of data we collect

We collect information you give us directly, information created through your use of our services and technical data from your device and browser. This helps us operate accounts, process payments and provide a secure service.

Personal data

Personal data includes name, date of birth, contact details (email and phone), address, identification documents provided for verification and account credentials. We also record payment details required to process deposits and withdrawals, subject to secure handling.

Technical data

Technical data covers IP address, device and browser type, operating system, device identifiers, language and region settings, and connection information. We use this data to maintain site performance, prevent fraud and provide a mobile-friendly experience.

Transactional and activity data

Transactional data includes deposit and withdrawal history, bet and play activity, bonuses and loyalty point records, and customer service interactions. We retain logs of your activity for account management, audits and compliance checks.

How we use your information

We use personal and technical data to open and manage accounts, verify identity, process payments, detect and prevent fraud, meet legal and regulatory obligations, and respond to enquiries. Activity data is used to resolve disputes, enforce terms and improve system reliability. We will only use your information for the purposes explained at collection or otherwise with your consent.

Data protection practices

We protect personal information using reasonable technical and organisational safeguards, such as encryption for data in transit, secure servers, access controls and regular security reviews. Access to sensitive data is restricted to authorised personnel who need it to perform their duties.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to remember preferences, maintain session state, deliver personalised content and measure site performance. Third-party analytics and advertising partners may also set cookies. You can manage or block cookies via your browser settings, though some features may not work without them.

Information sharing and third parties

We share data with payment processors, identity verification and anti-fraud suppliers, game and platform providers, and regulatory or law enforcement bodies when required. Third parties will process data under contract and are required to keep it secure. We do not sell your personal data.

User rights

You have rights to access and correct your personal information, request restriction or deletion, object to processing and, where applicable, obtain a copy in a portable format. To exercise these rights or raise a concern, contact our privacy team at [email protected]. We will respond in line with applicable data protection law.

Access, correction and deletion

To request access, correction or deletion of your data, sign in to your account and use the account settings or contact support. We may need to verify your identity before acting on requests and may retain certain data to comply with legal or regulatory obligations.

Privacy policy updates

We may update this policy from time to time. When changes are significant we will notify you via the site or by email. Continued use of our services after a change indicates acceptance of the updated policy.